For Phone, Email or Remote Support:
Phone: +61 3 9561 1449
Fax: +61 3 8677 7605
Support is available 9am – 5pm EST. Only available during weekdays and not public holidays.
There is no free Internet (remote access), Phone or Email Support by
The RIC Group for their software, please view the options below:
Support Plan 1:
- Monthly support fee for priority service (contact us for pricing)
- Support calls are free for the first 30 minutes
- Support emails are free on this plan
- Reduced hourly rate for onsite support
Support Plan 2:
- $120.00 ex GST for each Support Incident.
- Recommended for occasional users of support services
Annual Licence Fee (ALF) is charged for each software licence on the PDA or PC which is $250.00 ex GST (AUD).