There are many businesses that rely on paper and manual entry into various software applications in the warehouse. There are also many customers which still rely on an old warehouse management solution developed last century.
Most of these businesses are failing to realise their full potential and understand the integration which is available to streamline the warehouse operations. This is due to the costs of not having a modern Warehouse Management Solution (WMS).
Quite often with outdated WMS applications we see that the customer service team doesn't trust the numbers in the warehouse solution. Things may have not 'synced' properly overnight for example, and often customer service teams end up relying on physical verification of inventory numbers in the warehouse every time customers are calling or placing orders. This can be a common scenario and it just creates a lot of inefficiency and frustration.
Without a modern Warehouse Management Solution like TBO4 from The RIC Group, customers often miss out on having an the WMS integrated to their ERP and to their freight providers. With integrated freight it completely streamlines the solution for the warehouse pickers and packers. The user picks and packs the order, and then prints freight labels. Consignment is created through API's and the freight labels are are printed instantly. This streamlines shipments and streamlines notifications to the customer letting them know which consignment and carrier the order is being shipped on. The end result is happier customers and happier customer service team. No more calls from the customer asking which consignment the order has been shipped on.
With our solution TBO4 the customer service team can access the status of the sales order, such as if the order is being picked or has been completed, and can access the freight details. Such as how many cartons or pallets, the consignment number and the carrier.
Using a modern WMS such as our WMS from The RIC Group gives the customer full flexibility. Some users prefer to use RF Scanners, some prefer tablets and some access is needed via PC. Our WMS is all web based and accessed using Google Chrome. Allows the users to access from anywhere including management when wanting to lookup audit reports. It gives our customers complete flexibility.
Inefficiencies can make a company less profitable and even possibly halt business growth. Invest in a modern WMS and a supply chain partner that understands how to help your business with transformation.