While we all are navigating the uncertainty of COVID-19, The RIC Group is committed to supporting your business throughout the course of this pandemic and to provide continuity of service at all times.

We realize that in this time of crisis, it is critical that we make it possible for you to continue your operations and help you respond to the unique demands that you may be facing. 

At The RIC Group  we are working to do our part by ensuring the safety of our employees and resources to our customers to help them do their best work while remote.

Please contact us at support@thericgroup.com if you need to raise any support tickets or for urgent support please call us on our support number +61 478 113 932.
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Devices have the ability to display in either portrait or landscape mode. Therefore as developers it should always be a consideration that your software will run by a variety of physical devices and users with different usage patterns. Some devices have physical keyboards and some devices force landscape or portrait mode. Usability must be high and therefore allowing for both orientations needs to be supported by the application.

In a lot of warehouse environments users could be using rugged PDA devices running Android or users may select using tablet devices. Tablet devices are often used on picking trolleys and also are the preferred unit for forklift drivers.

The software you decide to use for your business needs to adapt to the users's orientation. Our WMS and TMS is a browser based application and runs in both portrait and landscape orientation. We understand that clients will use a variety of devices. We have users using rugged devices such as Zebra TC 56, 57 and 52, Honeywell CT 60, CT 40, Cipherlab RS 51, 50 and Point Mobile. There are also users using tablet devices such as Samsung Galaxy Active 2.0, Windows Surface, and iPad's. With our TMS solution we have clients using phone devices such as Samsung and iPhones.

Further information please contact us at sales@thericgroup.com
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There are reasons why you may want to find out who is logged into the Warehouse Management Solution within your organisation and to also have an audit of the user.

Within our Warehouse Management Solution there is a section for User Management. User Management allows you to setup users to user groups. Each user group has its own set of privileges. Customers have the flexibility to setup user group for picking, for receiving, for logistics, for management and so on.

If the user has admin privileges it allows the user to see Active Users. What is really important when looking at active users is knowing which screen they are in and which document the user maybe working on. The TBO4 active user dashboard gives you quite a bit of information and will allow you to see if any users need to be logged off.

The next part to seeing active users is to always ensure the product you are using has a full audit of each user. Here is a picture of our Warehouse Management Solution providing a full audit by date by user for the type. You can audit on all the functions of the WMS such as picking, receiving, putaway, stock transfers, stock adjustments and stocktake.

The next step is to then put the audit information into Intelligent Cloud Insights for your business. To make this happen you really need to ensure your working with a product that has an Open API so you can pull data from the different sources. Once you have the data you can create all the interactive reports using Power BI. Below is a sample from our template we give to our customers free of charge.

When companies are using a Warehouse Management Solution with Acumatica or MYOB Advanced one of the requirements could be to produce advanced shipping notice (ASN). The customer must have full flexibility of selecting the VAN (Value Added Network) and EDI provider they prefer to work with. This is part of the multi-cloud world.

Businesses who embrace the multi-cloud world are setup for success. It is really important for the customer when looking at best of breed solutions to see if that solution has an API. Our API for our WMS allows us to connect with different applications anywhere and use oAuth 2.0 for security.

An ERP system truly is the system of record for a business. This is why that the WMS must integrate with the ERP and send back the information of SSCC label, which items were packed into which box, weight of the cartons or pallet. In today's digital economy all records must be in the ERP system. You can't have a WMS not sending vital information to the ERP.

One of the recurring themes we have when implementing our Warehouse Management Solution is about insights into what is happening in the warehouse. This is where we have Intelligent Cloud Insights. We use Power BI for real time Business Intelligence reporting and give customers the flexibility with our Open API to complete reporting using our WMS database and the ERP system. This ensures our customers have all the information what is happening in the warehouse or warehouses in real time without limitations.

​Please refer to the picture below where our Intelligent WMS is updating Acumatica with the items into the package. This allows customers to know which item have been packed into which box. Then from here our WMS is updating the Custom Reference Field Number 1. From here the end point is created for the ASN.

The RIC Group will again be a sponsor at the SMB Innovation Summit 2020. Will be great to hear from industry experts and network with SAP Business One and SAP Business ByDesign Partners.

​The event will be held at the Shanri-La at the Fort, Manila on June 2nd - 4th, 2020.

More information on the sponsors at the event is here.

It is with great pleasure we announce that The RIC Group's Warehouse Management Solution is certified with Acumatica 2019 R2.

Our team has worked extremely hard to achieve this and you can now see on the Acumatica Marketplace our solution with the 2019 R2 badge.

There are also new features with the latest release of our Warehouse Management Solution which are:

* Ability for operations to allocate pickers to a pick
* Iconic and Amazon EDI labels supported
* Two step transfers supported for Acumatica
* Ability for the user to put a pick into a 'problem queue' for the operations team to follow up
* Certified with Acumatica 2019 R2
* All functions tested and passed with SAP Business One V10 release
​* Counter for the user to see the number of scans performed for each item
* Scanning SSCC barcode in all functions

There have been more features added to our Best Of Breed Warehouse Management Solution and you can contact us at sales@thericgroup.com for further information.
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Aberdeen recommends that you look closely at real-time functionality in the analytics of you use - leaders are 31% more likely to have real-time visibility into the status of all processes and data. Here is the blog on how wholesalers and distributors can use analytics to boost productivity.

​A key advantage of our WMS is using Power BI or other BI software for the real-time analytics and also our WMS has a real-time audit. This ensures all reporting and auditing is in real time. There is no waiting for syncs or for an 'app' to send the latest data. Everything is real-time including the analytics.

Another advantage of using a real-time WMS is you can see the current status of every line of orders being picked, receipting, put-away or transferred at that time. For example in the picking audit of our WMS you are looking at real time data of lines being picked. Therefore you are seeing real-time quantities being picked, which bin location the goods are being taking from, which lot (batch) numbers or serial numbers are being picked.

Contact us at sales@thericgroup.com for further information.
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