Our Supply Chain Solution TBO4 has always had a Warehouse Management Solution and Transport Management Solution. The latest addition to TBO4 is the Customer Service Portal.
The customer service portal is great for the customer service team. It is an easy to use portal to get a current status of Sales Orders in the warehouse. Check to see if the order is released to the warehouse, or in the picking, or in the packing or being shipped stages. From here the other part is if the order is shipped, you can easily see the consignment number and who the freight provider is.
There is more detail as well you can see the SSCC / cartons that were shipped and the L x W x H and weight. Easy to access and also available for sales people to access as well for their customers while on the road.
A great part of the customer service portal is the information is so easy to view. There are filters of order status, the user can select a date or the user can easily enter in the sales order number from the ERP and have it displayed.
Please contact us at email@example.com if you would like more information on our All-in-one supply chain solution.