Prospects will often tell us the flexibility the Supply Chain Software will need to have to meet their requirements. Often this happens when the customer has been using one software package for an extended period of time, and have bolted on customisations to suit their needs at that time
Fulfilling B2C orders in one manner, B2B orders differently, and handling priority orders through separate processes might seem accommodating at first glance. However, this approach often results in a tangled web of processes. Instead of facilitating a streamlined system, it leads to confusion, increased complexity, and inefficiency within the supply chain software.
For me the strategy always has to be standardise the process. Establishing standard processes offers a multitude of benefits.
Consistency is the cornerstone of success. Implementing standardised processes ensures that tasks are performed in the same way every time. This uniformity streamlines operations, minimizes errors, and reduces the need for reinventing the wheel with each new project. When employees follow a set structure, it becomes easier to identify bottlenecks, address inefficiencies, and optimize workflow.
There are other benefits such as making training and onboarding simplified, gives you scalability and assists with compliance to reduce risk. Consistent processes form the backbone of efficiency, quality and reliability within an organisation.